IT Manager

Overview

KCCI Television, the CBS affiliate in Des Moines, Iowa, is seeking a strategic and experienced IT Manager to lead our station's technology infrastructure and operations. This leadership role is focused on high-level infrastructure management, strategic planning, and team development. You will oversee the station's critical IT systems, ensuring the reliability and security required for a 24/7 broadcast environment. In this role, you will move beyond day-to-day helpdesk tasks to focus on the "big picture" of enterprise technology.

You will mentor and coach the Broadcast IT Specialist, who handles Level 1 support and desktop deployment, while you manage complex systems and coordinate with corporate IT teams for specialized services. This is a unique opportunity to blend enterprise IT management with the fast-paced, dynamic world of broadcast media.

• Leadership & Team Development: Provide strong leadership, mentorship, and coaching to the Broadcast IT Specialist, fostering their professional growth and technical development.
• Leadership & Team Development: Manage the IT department's workflow, ensuring efficient handling of user requests while prioritizing critical infrastructure projects.
• Leadership & Team Development: Serve as the primary liaison between station engineering, news operations, and corporate IT leadership.

• Infrastructure & Systems Management: Manage and maintain hyperconverged infrastructure (HCI) and enterprise virtualization platforms to ensure high availability for mission-critical applications.
• Infrastructure & Systems Management: Oversee network topology, including switching, connectivity, segmentation, VLAN configuration, and IP management.
• Infrastructure & Systems Management: Administer enterprise storage systems and backup solutions, ensuring data integrity and disaster recovery readiness.
• Infrastructure & Systems Management: Manage Windows Server environments, including patch management and endpoint management strategies.

• Security & Access Management: Oversee station security compliance, including the deployment and monitoring of endpoint protection systems.
• Security & Access Management: Manage directory services and identity access management, ensuring proper permissions and Multi-Factor Authentication (MFA) protocols are followed.
• Security & Access Management: Maintain secure remote access solutions, including VPN configuration and support.

• Broadcast & Production Systems: Support specialized broadcast technology, including newsroom computer systems, media asset management, and production automation workflows.
• Broadcast & Production Systems: Manage file transfer agents and workflows for high-volume media delivery.
• Broadcast & Production Systems: Support streaming and OTT (Over-The-Top) delivery platforms and digital content distribution efforts.

• IT Service Management & Coordination: Utilize ITSM platforms to manage incidents and service requests, ensuring proper documentation and tracking.
• IT Service Management & Coordination: Coordinate with corporate IT teams for Level 2/Level 3 support issues, VoIP administration, and video conferencing services (these are not directly administered by the IT Manager).
• IT Service Management & Coordination: Oversee IT Asset Management (ITAM), including inventory tracking, lifecycle management, and replenishment planning.

• Strategic Planning & Projects: Lead IT capital planning and project management for station technology upgrades.
• Strategic Planning & Projects: Ensure compliance with corporate standards, policies, and software licensing requirements.
• Strategic Planning & Projects: Collaborate with the Engineering team to integrate IT solutions into broadcast engineering workflows.

Required:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent combination of training and military/industry experience.
• Proven experience in IT infrastructure management, including virtualization, networking, and server administration.
• Demonstrated leadership experience with a focus on mentoring and developing technical staff.
• Strong understanding of network architecture (TCP/IP, subnets, VLANs, switching).
• Experience with enterprise directory services and security protocols.
• Excellent project management, analytical, and problem-solving skills.
• Ability to work under pressure in a deadline-driven environment.
• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.

Preferred:

• Experience working in a broadcast television or media production environment.
• Certifications in virtualization platforms, networking (e.g., Cisco), or Microsoft technologies.
• Familiarity with broadcast-specific systems (Newsroom Computer Systems, Automation, etc.).

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