IT Systems Administrator

Overview

The IT Systems Administrator is responsible for day-to-day management and maintenance of server hardware and infrastructure systems, with a focus on Microsoft 365, Intune, on‑premises Windows servers, virtualization, endpoint management, secure file transfer services, and modern print management. They also hold responsibility with tier‑3 level issues, troubleshooting and resolving problems, and providing guidance to end-users to ensure maximum efficiency and to minimize user downtime.

In this unique hands‑on role, they will also work in other areas of the department to help support the business, taking on a variety of projects, and require someone who is technically strong and comfortable working across both cloud and on‑prem infrastructure.

• Administer and support Microsoft 365 services including Entra  (Azure AD), Exchange Online, SharePoint Online, One Drive, and Microsoft Teams
• Manage Microsoft Intune for MDM, MAM, endpoint security, and compliance
• Maintain on‑premises Windows infrastructure including physical servers, virtual machines, Active Directory, Group Policy, DNS, and DHCP
• Administer backup and disaster recovery solutions
• Perform software deployment, patching, and updates
• Manage secure file transfer services (FTP/SFTP)
• Manage modern printer management using Printer Logic
• Monitor systems, troubleshoot issues, assist with upgrades, and maintain documentation
• Provide emergency/unscheduled support
• Tier 3‑level support to end‑users
• Ensure professional contact with internal customers
• Ethical conduct is expected at all times
• Other duties as required

• Minimum of 4 years of prior System Administrator experience. Bachelor's degree in IT‑related field preferred.
• Strong Microsoft 365 and Intune administration knowledge
• Previous understanding/experience with the following:
  • Windows Server, virtualization, Active Directory, and backup experience
  • Mobile device management, software deployment, FTP/SFTP
  • Power Shell scripting for Microsoft 365 and Windows
  • Microsoft 365 security, compliance, and retention features
  • Exchange Online, SharePoint Online, and One Drive administration
  • Azure or hybrid cloud experience
  • Entra l Access and Multi‑factor authentication (MFA)
  • Windows Autopilot and modern device provisioning
  • Microsoft Copilot Experience
• Self‑motivated, customer‑focused, and an excellent team player
• Relevant certifications or willingness to obtain any of the following:
  • Microsoft Certified:
    Windows Server Hybrid Administrator Associate
  • Microsoft Certified:
    Entra  Associate
  • Microsoft 365 Certified:
    Administrator Expert
  • Microsoft Certified:
    Azure Administrator Associate
  • CompTIA Server+, Network+, or Security+
• Experience with troubleshooting and supporting a remote workforce
• Self‑motivated, customer‑focused, and an excellent team player
• Strong business acumen
• Strong written and verbal communication skills are required
• Strong problem resolution and analytical thinking skills;
  Ability to analyze and effectively solve complex problems, while dealing with stressful situations
• Flexible with the ability to adapt to varying situations

• This position is very active and requires regular manual finger, hand, and arm dexterity, and to potentially work around cramped and tight spaces. Standing, walking, twisting, grasping, reaching, pushing, pulling, bending, kneeling, sitting, stooping, crouching, crawling, and frequent climbing will be required. The employee may frequently lift and/or move items over 55 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The ability to climb stairs is also needed.
• Although primarily office‑based, the role may on occasion travel to various company sites; each environment will differ as a result as the role may involve some time in the warehouse or production environments (for related projects) with an environment which includes wetness, heights, dust, moving equipment, vibrations, vapors, and loud noise. There are also high noise levels consistent with a fast‑moving production environment.
  
  Required personal protective equipment (PPE) will be…