Technical Writer; SharePoint

What You'll Do

We’re looking for a skilled Technical Writer who can do more than create high‑quality documentation—you will help shape and sustain governance, reporting, and certification processes that support a highly regulated financial services environment. If you enjoy making complex processes understandable, ensuring documentation is audit‑ready, and building structured oversight frameworks, this role is a great fit.

This role also plays a key part in SharePoint site design, content architecture, permissions governance, and solution support
, so SharePoint experience is required.

• Write, update, and maintain clear, user‑focused documentation for business processes across web‑based and digital platforms.
• Edit and proofread content to ensure consistency, accuracy, and usability.
• Publish and manage content within intranet, SharePoint, and other CMS tools.
• Apply established information architecture, design standards, and editorial guidelines.

• Partner with project teams and subject matter experts to gather information and create accurate, user‑friendly documentation.
• Conduct audience analysis, content planning, and usability reviews.
• Align documentation with training strategies and performance support needs.

• Build and maintain governance structures, version control, and audit‑ready documentation processes.
• Develop reporting, certification, and compliance tracking mechanisms for policies and procedures.
• Use data and usability insights to continuously improve information design and governance models.

• Participate in special projects or additional assignments as needed.

• 4+ years of experience in technical writing, communications, journalism, financial services, or a related field.
• 2+ years of direct technical writing experience.
• SharePoint experience, including:
  • Site design & layout
  • Permissions & access governance
  • Content architecture
  • Workflow or automation familiarity
• Strong understanding of business applications, HTML, Information Mapping, and digital documentation best practices.
• Excellent written and verbal communication skills.
• High attention to detail, accuracy, and organization.
• Ability to manage multiple priorities and meet deadlines.
• Experience with content management systems and/or Dreamweaver.

• Experience with JIRA (workflow oversight, project tracking)
• Strong project management skills, especially related to documentation and governance initiatives
• Experience developing governance frameworks, reporting structures, and certification processes
• Background in highly regulated financial services environments
• FINRA Series license holders encouraged, but not required

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

$55,800 - $110,000 / year

• Technical Writer 2: $55,800 - $66,000 / year
• Technical Writer 3: $69,300 - $82,000 / year

• Technical Writer 2: $58,900 - $70,000 / year
• Technical Writer 3: $73,150 - $87,000 / year

• Technical Writer 2: $62,000 - $74,000 / year
• Technical Writer 3: $77,000 - $92,000 / year

• Technical Writer 2: $68,200 - $81,000 / year
• Technical Writer 3: $84,700 - $101,000 / year

• Technical Writer 2: $74,400 - $88,000 / year
• Technical Writer 3: $92,400 - $110,000 / year

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short‑term illness. Employees don’t accrue a bank of time off under FTO and there is no set…