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Technical Support HelpDesk/Support

Frontline IT Triage Specialist

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: Lightedge
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A technology solutions provider in Des Moines is looking for a Triage Technician to be the first responder for customer requests and system alerts. The ideal candidate will monitor various systems including AWS and VMware, engage customers to identify technical issues, and document communications. Strong customer service skills and a high school diploma or equivalent are required. The role involves teamwork and proactive problem-solving to ensure exceptional customer experience.
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