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HelpDesk/Support Technical Support IT Support

IT Triage & Incident Coordinator

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: Lightedge
Full Time position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 USD Yearly USD 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A technology solutions company located in Des Moines, Iowa is seeking a Triage Technician to be the first responder for inbound customer requests and system alerts. The ideal candidate will engage with customers via phone and ticketing systems, monitor various customer systems, and ensure proper documentation of all communications. Strong communication skills and a service-oriented mindset are essential. This position offers an opportunity for growth within a collaborative team environment.
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