Email Channel Operations Analyst

Employer Industry: Financial Services

• Salary up to $187,200 per year
• Opportunity to participate in a bonus program based on performance
• Flexible Time Off (FTO) policy allowing for paid time away from the office
• Various work arrangements available: in-office, hybrid, and remote
• Opportunity for career advancement and growth within the organization
• Work with a forward‑thinking marketing operations team influencing broader initiatives

• Define and manage the email channel strategy and roadmap in partnership with enterprise shared services
• Audit processes to identify systemic QA issues and partner with teams to address recurring gaps
• Analyze channel‑level performance data to surface optimization opportunities and improve customer experiences
• Build and maintain RIS‑specific best practices, playbooks, and operating frameworks
• Collaborate with enterprise brand, compliance, and deployment teams to reinforce governance expectations

• Bachelor's degree or equivalent experience
• 4+ years in email marketing, marketing operations, or digital communications
• Hands‑on experience with Salesforce Marketing Cloud or similar platforms
• Strong analytical skills with proficiency in Excel and BI/visualization tools
• Excellent communication skills with the ability to translate business needs into clear operational or technical requirements

• Advanced Salesforce Marketing Cloud experience (Journey Builder, Automation Studio, dynamic content)
• Strong understanding of testing, measurement, and optimization for email journeys
• Knowledge of email compliance requirements and deliverability best practices
• Experience with email strategy, journey mapping, or customer experience governance
• Background in matrixed or regulated industries (financial services, retirement, insurance)

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.