IT Operations Specialist
Listed on 2026-04-17
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IT/Tech
HelpDesk/Support, IT Support
Job Description
- Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully
- Use Control‑M:
- Monitor job runs
- Identify failures or delays
- Escalate issues when jobs fail or alerts trigger
- Respond to internal IT tickets, which may range from very few to high volume depending on the night
- Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams
- Monitor mainframe and infrastructure alerts, escalating as needed
- Perform operational tasks such as:
- Printing and handling scheduled output
- Pulling and managing printers or print jobs
- Running and organizing cabling within the computer room
- Support the server and application teams with basic operational tasks and incident response
- Make outbound calls to vendors or service providers when issues require external support
- Document issues, actions taken, and hand‑off notes for the incoming shift
This role is paying between $20-$24 an hour.
Skills and Requirements- Experience supporting a 365, 24/7 help desk environment
- HS Diploma, GED, or Similar
- Comfortable managing and working within ticketing systems
- Team-oriented, with a strong desire to learn, grow, and take on more
- Clear, confident communicator who takes ownership and gets things done
- Proven ability to handle tickets while staying calm and effective under pressure
- Service Now Experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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