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Senior Service Desk Agent: Federal IT Support

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-05-04
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 52900 - 68690 USD Yearly USD 52900.00 68690.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Des Moines, Iowa is seeking a Customer Service Representative to deliver first-level technical support in a highly regulated environment. The role involves troubleshooting issues, maintaining communication with users, and logging incidents in IT service management tools. Candidates should have an associate's degree in IT or equivalent experience, and familiarity with support tools like Service Now or JIRA.

Compensation ranges between $52,900 and $68,690 annually.
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Position Requirements
10+ Years work experience
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