Digital Wrkplace Sys Analyst

Position: Digital Wrkplace Sys Analyst 2 or 3
Mid American Energy Company has an exciting career opportunity available. Take the next step in your career and apply now!

Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

A minimum of two years related technical experience is required.

Five years directly related technical experience is required for the level 3.

Effective oral and written communication skills.

Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently.

Provides operational administration and support for Exchange (on-premises and Exchange Online), Microsoft 365, and Active Directory/Entra  a hybrid environment, including directory synchronization as applicable.

Performs day-to-day system administration, including installations, upgrades, backup/recovery, and troubleshooting across Exchange, Active Directory, and Microsoft 365 (e.g., mailbox lifecycle, mail flow, identity management, and tenant administration).

Implements and maintains security controls to protect system assets, including RBAC/least privilege, MFA, Conditional Access, privileged access, and auditing. Supports incident response and compliance requirements such as retention, holds, eDiscovery, and DLP when in scope.

Monitors system health and resolves complex issues; coordinates with vendors and manages escalations during outages or degraded performance. Supports change management and stakeholder communications.

Contributes to system optimization and reliability by implementing improvements, analyzing performance, and recommending enhancements to capacity, availability, and monitoring.

Participates in evaluation and recommendation of infrastructure and collaboration technologies.

Collaborates with peers to improve troubleshooting practices, on-call response, and operational procedures; develops and maintains runbooks and knowledge articles.

Maintains documentation including procedures, configurations, and operational records.

Develops and maintains scripts and automation (e.g., Power Shell, Microsoft Graph) to streamline administration.

Provides technical input to support project planning and execution (e.g., migrations, upgrades, platform onboarding).

Performs other duties as assigned.