IT Specialist - DAH

• Location 2538 SE 43RD ST,Des Moines, IA, ,United States
• Employee Type FT Exempt

Diamond Animal Health (DAH) is seeking an IT Specialist to serve as the primary on‑site technology resource for our animal biologics contract development and manufacturing (CDMO) facility in Des Moines, IA. This role owns day‑to‑day IT operations, delivers hands‑on end user support, and contributes to strategic process improvement and system implementation initiatives across a regulated manufacturing environment. In addition to supporting DAH directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Veterinary Pharmaceutical Solutions.

This is a high‑ownership, high‑visibility role suited for someone who thrives in a fast‑paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project‑oriented work. We’re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you’re driven by curiosity and take ownership instinctively, you’ll fit here.

Unlike typical IT support roles, this position offers direct ownership of an entire facility’s technology environment within a regulated CDMO operating under FDA, USDA, and DEA oversight. You will be the person who keeps DAH running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment under compliance pressure, and the ability to translate operational problems into practical solutions.

The role is designed with a technical growth path in mind for the right candidate.

On‑site — Des Moines, IA

Secondary helpdesk support for Veterinary Pharmaceutical Solutions via global helpdesk function

Director of IT

Fast‑paced, collaborative, ownership‑oriented

• Serve as the first point of contact for all IT‑related issues at the DAH Des Moines facility
• Own the full lifecycle of end‑user hardware and software — including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance
• Troubleshoot and resolve end‑user issues efficiently, minimizing downtime across a 120‑person regulated manufacturing operation where system availability directly affects production and compliance
• Escalate complex issues appropriately while maintaining ownership of resolution
• Provide secondary remote IT support for Veterinary Pharmaceutical Solutions through a shared global helpdesk function
• Serve as the local point of contact for third‑party vendors
• Support SaaS solution providers by triaging end‑user issues, coordinating escalations, and performing local administration and configuration of systems as required
• Maintain working knowledge of supported systems to provide effective first‑line support
• Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge

• Support project management activities for strategic IT and business process improvement initiatives
• Assist in planning, coordinating, and executing system implementations and technology upgrades
• Document processes, configurations, and project outcomes to build institutional knowledge
• Partner with business leadership and cross‑functional teams to identify technology gaps and recommend practical solutions

• 1–3 years of experience in an IT support, helpdesk, or systems technician role
• Demonstrated ability to support end users across hardware, software, and network‑related issues
• Experience with Windows‑based environments and standard productivity tools (Microsoft 365)
• Strong troubleshooting skills and ability to work independently without day‑to‑day technical oversight
• Clear, professional communication skills — able to translate technical issues for non‑technical staff
• Organized, dependable, and able to manage competing priorities in a small‑team environment

• Experience…