NOC Engineer

Mid American Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. Mid American Energy Company has an exciting career opportunity available. Take the next step in your career and apply now!

Bachelor's degree in computer science, information technology or related field; or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree. A minimum of two years additional directly related technical experience is required.)

Must have five or more years of experience.

Strong experience leading or supporting high-severity incidents in a production environment.

Strong hands-on troubleshooting across Windows, Linux, networking, and enterprise infrastructure.

Solid knowledge of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPNs, firewalls, and load balancing.

Experience with enterprise monitoring, alerting, and ticketing platforms.

Experience using logs, dashboards, packet captures, traces, and network / system diagnostic tools.

Experience with Python, scripting, APIs, automation, or coding-based solutions.

Strong writing and communication skills, with the ability to create clear, accurate, and professional SOPs, runbooks, network diagrams, technical procedures, incident reports, post-incident reviews, and operational summaries.

Ability to work effectively in a 24×7 environment, remain calm during major incidents, and participate in a rotational on-call schedule as needed.

Preferred Qualifications

Experience in regulated, multi-affiliate, or OT / industrial environments.

CCNA, CCNP, or equivalent networking knowledge.

Experience with observability platforms, metrics, logs, traces, and alert design.

Familiarity with ITIL-based incident, problem, and change management practices.

Experience with cloud, hybrid infrastructure, or configuration / automation tooling.

Experience helping build or mature a command center or enterprise operations function.

Candidates will complete a short technical simulation involving real-world troubleshooting scenarios. The simulation may include troubleshooting scenarios across networking, Windows, Linux, incident response, automation, and operational decision-making.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Position descriptions are developed as guides for the employees of Berkshire Hathaway Energy. The management team of Berkshire Hathaway Energy reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.

Incident Management, Escalation & Service Restoration

* Lead major and critical incidents end-to-end, including restoration strategy, technical coordination, stakeholder communications, and escalation management.

* Act as the senior escalation point for network outages, infrastructure failures, and service-impacting incidents, driving timely restoration with minimal supervision.

* Manage incident bridges with clear communication, accurate timelines, and disciplined coordination across infrastructure, application, security, platform, and vendor teams.

* Ensure post-incident reviews are complete, actionable, and tracked through closure with clear owners, due dates, and validation steps.

Advanced Technical Troubleshooting & Network Engineering

* Troubleshoot and restore complex production issues across Layer 2 / Layer 3 networking, servers, applications, identity services, virtualization, infrastructure platforms, and OT-related systems.

* Perform…