Salesforce Life Science Patient Service Delivery Lead

Job Description

We Are:

Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers.

And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here ()  to find out more about Accenture's Salesforce practice.

You Are:

A Salesforce Functional Patient Services Delivery Lead within the Life Sciences Industry.

You thrive in a team setting where you can use your prodigious creative and analytical powers to decimate problems. Leadership skills? You have them in spades, and you have the top-shelf communication, people, and management abilities to bring out the best in team members. Working in an information systems environment makes you more than happy.

The Work:

+ Lead  implementation engagement and provide engagement leadership:
Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.

+ Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.

+ Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.

+ Lead business and functional requirements definition and prioritization/scoping of requirements

+ Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.

+ Monitor all issues that affect the team, project, or program and potential risks. 

+ Manage program/project's financial, resource strategy and contingency

+ Disseminate best practices on solution positioning and delivery

+ Build and maintain high performance teams

+ Support pre-sales activities inclusive of participating in sales calls and proposal development

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Job Qualifications

Here's What You Need:

+ Minimum of 8 years of progressive experience in a Salesforce Delivery/Functional lead role, to include:
Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements

+ A minimum of 5 years of experience leading teams

+ Experience supporting Patient services

+ Experience supporting Life Sciences clients and/or the Life Sciences industry

+ A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years' work experience)

Bonus Points If :

+ You have experience working with AI/ML tools and platforms (e.g., Salesforce Einstein, Agentforce, Microsoft Copilot, or generative AI tools) and an understanding of how AI capabilities can be applied to Life Sciences commercial solutions

+ You have familiarity with Salesforce Life Sciences Cloud (LSC), Health Cloud, or equivalent pharma/biotech CRM platforms and an understanding of how these clouds support commercial and patient-facing use cases

+ You have experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context

+ You can adapt to dynamic work environment and be creative within a team

+ You are customer-oriented and great at building client relationships

+ You have a strong background in Cloud Computing solutions --Do you have a passion for using innovative technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation, and…