Sr. Manager, Quality Assurance and Certification

Sr. Manager, Quality Assurance and Certification

Des Moines, IA, US

Salary Range: $ To $ Annually

This is a hybrid position based out of our Des Moines, IA office.

• Lead and continually improve Quality Assurance, Test Automation, and Certification practices across the full Software Development Lifecycle (SDLC)
• Define, enforce, and evolve testing standards, validation processes, and certification requirements to ensure production stability, availability, security, and regulatory readiness
• Manage, mentor, and develop QA and Certification teams, overseeing work assignments, performance management, hiring, onboarding, and professional growth
• Partner closely with software development, client implementation, and cross‑functional teams to plan, coordinate, validate, and execute comprehensive testing efforts
• Ensure accurate test planning, effort estimation, execution tracking, and audit‑ready documentation supporting production releases
• Serve as a senior technical advisor and escalation point for complex testing challenges, system defects, and production issues
• Drive a risk‑based, zero‑defect mindset while maintaining strong security controls and being available to respond rapidly to critical production incidents

• 10+ years of experience in software quality assurance and testing
• 3+ years of people‑management or leadership experience
• Deep knowledge of QA methodologies, SDLC practices, and risk‑based testing strategies
• Familiarity with network communications, financial or transaction‑processing systems, and large‑scale enterprise applications
• Strong ability to lead, influence, and mentor technical teams
• Excellent communication skills with both technical and non‑technical stakeholders
• Sound judgment, decision making, and problem solving capabilities
• Ability to operate independently and manage competing priorities in high‑pressure environments

• A mission‑driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short‑and long‑term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).