IT Support Specialist

McAninch Corporation is a leader in the grading and underground utility industry. We are an employee-owned company that has been recognized as an Iowa Top Workplace for the last 8 years. We partner with a wide variety of clients to provide mass grading, underground wet and dry utilities, excavation, and backfill services for residential and industrial construction projects in Iowa and Eastern Nebraska.

• Provide day-to-day technical support for desktops, laptops, Microsoft Surfaces, tablets, mobile phones, printers, and related equipment.
• Configure, deploy, maintain, and troubleshoot Windows workstations and mobile devices.
• Assist employees with technical issues and operational support requests in office, shop, and field environments.
• Support Microsoft 365 environment including user accounts, licensing, MFA, and general administration.
• Maintain hardware, software, mobile device and licensing inventory records.
• Perform recurring operational maintenance including workstation and firmware updates, antivirus monitoring, device health checks, and printer preventative maintenance.
• Onboard and offboard employees including account setup/removal, device preparation, and file backup.
• Assist with data backup systems, backup monitoring, and disaster recovery systems.
• Assist with email security and spam filtering administration.
• Support networking infrastructure including switches, wireless access points, internet connectivity, and VPN access. Assist with infrastructure improvement projects as assigned.
• Support field operations, including jobsite trailer setup, internet connectivity, and workstation deployment.
• Provide support for security cameras, door access systems, and related technology.
• Create and maintain IT documentation, procedures, training materials, and checklists.
• Assist with cybersecurity initiatives, phishing awareness training, security best practices, and compliance requirements including CMMC readiness.
• Provide on-call or after-hours support when necessary.
• Perform other administrative duties and projects as assigned.

• Associate’s or Bachelor’s degree in a related field and 2 or more years relevant experience in IT support, systems administration, or related role preferred.
• High school diploma or GED and 4 or more years relevant experience required in lieu of a degree.
• Experience supporting Windows operating systems, workstation deployment, and Microsoft 365 environments.
• Experience supporting mobile devices and endpoint management.
• Able to demonstrate a high level of attention to detail and confidentiality.
• Must have outstanding customer service skills and professional demeanor.
• Must have effective time management skills and be able to work independently.
• Advanced proficiency in Office 365 Suite, including Outlook, Excel, and Word, required.
• Valid driver’s license and a clean driving record required.

• Primarily sedentary work, requiring the ability to sit for extended periods of time.
• Frequent use of hands and fingers for typing, data entry, and operating office equipment.
• Occasional standing, walking, bending, and reaching within an office environment.
• Ability to lift and carry light objects, typically up to 10 lbs.

• Starting at $28 – 32/hr, based on experience.
• 100% paid benefits, including health/dental/vision insurance premiums, life insurance, LTD/STD and cancer insurance.
• 401(k) with 3% company match and profit sharing.
• Employee Stock Ownership Plan (ESOP) that awards shares in McAninch Corporation
• Paid Time Off (PTO) and holidays

No recruiters or agencies please.

Equal Opportunity Employer, including disabled and veterans.