IT Vendor Manager - Des Moines, IA​/HYBRID

6+ Months – IS A HYBRID POSITION THAT REQUIRES THE RESOURCE TO BE ONSITE ON WEDNESDAYS. SUBMIT LOCAL/REGIONAL RESOURCES WHO CAN BE ONSITE EACH WEDNESDAY.

IT Vendor Manager – Des Moines, IA / HYBRID

Seeking an IT Vendor Manager to support the Department of Management, Division of Information Technology. This role will focus on managing vendor relationship, contract, performance & compliance in alignment with state IT standard & strategic goal. The Division of Information Technology (DoIT) provides adaptable, secure, and cost-effective technology services and solutions for the Department of Management (DOM) and its partners. DoIT manages all State of Iowa Executive Branch IT assets, projects, and resources, delivering high-value technology and expertise to support Iowa’s citizens and families.

This position will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

Minimum Qualification
:
Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

IT Vendor Relationship Management

• Develop and maintain strong relationships with key IT vendors and service providers.
• Serve as the escalation point for vendor-related issues and disputes.
• Facilitate regular vendor performance and business reviews.

IT Agreement & SLA Oversight

• Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
• Ensure alignment with legal, financial, and operational standards.
• Monitor compliance with SLAs, KPIs, and contractual obligations.
• Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.

IT Financial & Risk Management

• Track vendor spend and ensure alignment with IT budgets and forecasts.
• Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
• Support audits and compliance initiatives related to vendor engagements.

Change and Issue Management

• Log and track vendor-related issues, escalations, and change requests.
• Coordinate resolution of service disruptions or contract disputes.
• Document change control approvals for IT services or infrastructure.

Stakeholder Communication

• Schedule and document vendor meetings, demos, and onboarding sessions.
• Communicate vendor updates, risks, and contract changes to stakeholders.