Infrastructure Engineer Jr

Description

Seeking a Junior Infrastructure Engineer; however, this role will lean heavily toward customer service and end-user IT support.
This position requires strong organizational skills, communication, and a customer-first mindset. The ideal candidate will maintain a high level of service while collaborating effectively across teams and business units. Need a four-year degree

Key Responsibilities

Provide support to internal business partners by answering technical questions via calls, email, and messaging
Assist with IT asset management, including hardware inventory tracking and organization
Review and process requests, including submitting security access requests and managing system logins
Look up hardware warranty information and support equipment lifecycle management
Help coordinate and support hardware deployments, including imaging, software installation, and migrations
Partner with internal teams to resolve issues and support end-user needs

All work will involve internal systems and data.

Training

Comprehensive training on internal systems and business processes will be provided
Expected training ramp-up period is approximately 4 months

Qualifications

Bachelor's degree in MIS, Computer Science, or related field required
Strong interpersonal and communication skills (written and verbal)
Excellent organizational, time management, and problem-solving abilities
Ability to maintain accuracy and confidentiality
Comfortable working with individuals at all levels and adapting to change

Preferred:
Internship or professional experience in IT support, customer service, or troubleshooting
Call center or customer-facing support experience

Day-to-Day Work

Provide hands-on support for hardware rollout activities (imaging, installations, migrations)
Respond to technical inquiries from internal users via multiple channels

Technologies Used:
Windows OS
Microsoft Office
Proprietary internal systems
Mobile devices (laptops, desktops, tablets)
Citrix (Xen Desktop, Xen App)
Cisco networking (LAN/WAN/Wireless)

Team Environment

Team of approximately 50 individuals supporting ~4,000 users nationwide
Provides support via walk-ups, calls, email, and instant messaging
Non-tiered support model with strong emphasis on collaboration rather than escalation
Communication and teamwork are critical to success

Additional Details

Call volume varies daily (approximately 15-30+ interactions per day)
Conversion salary: ~$71,000 if hired full-time

Required Skills

Infrastructure fundamentals
Windows environment
Customer service orientation
PC troubleshooting and hardware support
Strong communication and problem-solving skills

Experience Level

Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Final date to receive applications
This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building…