Production Support Engineer; React, Node.js, .NET Des Moines, IA

Production Support Engineer

We are looking for a Production Support Engineer to join our team in Urbandale, Iowa in a contract capacity with the potential for a permanent role. This role is suited for someone who can independently manage production issues across modern web applications and cloud-based systems while also contributing to ongoing software enhancements. You will serve as a key technical resource for application stability, using strong diagnostic skills to resolve incidents and strengthen long-term system performance.

Responsibilities:

• Take primary responsibility for production support activities, ensuring timely investigation and resolution of application incidents.
• Review and manage support work through Azure Dev Ops, prioritizing issues and driving them through closure.
• Diagnose problems across React front-end applications, Node.js services, databases, and cloud infrastructure.
• Perform root cause analysis to identify underlying failures and recommend corrective actions that prevent repeat issues.
• Monitor application health and production environments to maintain reliability, availability, and consistent system performance.
• Validate fixes in production-related environments and confirm that changes resolve issues without introducing new defects.
• Partner with development teams to implement code updates, enhancements, and technical improvements when support demand is lower.
• Contribute to modernization efforts by refining support processes and improving the efficiency of issue resolution workflows.