ITIL Process Architect, Mid — Secret Clearance
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-06
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, IT Support, Systems Analyst
Job Description & How to Apply Below
ASM Research in Des Moines, Iowa is seeking an ITIL Specialist, Mid to lead the design and implementation of ITIL-aligned service management processes. The role assesses and optimizes incident, problem, change, request, and release workflows to enhance IT service performance in a federal IT environment.
The ideal candidate will have a Bachelor’s degree, 4–7 years of experience in IT service management, and a strong understanding of ITIL frameworks. They will work collaboratively to drive continual service improvement and ensure compliance through KPIs and audits.
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