Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will have experience supporting desktops, laptops, workstations, peripherals, and user accounts while delivering exceptional customer service and timely issue resolution.

Key Responsibilities

+ Provide onsite desktop support for end users, responding to and resolving hardware, software, and connectivity issues.

+ Install, configure, maintain, and troubleshoot desktops, laptops, workstations, and peripheral devices.

+ Diagnose and repair computer hardware, operating systems, and end-user equipment.

+ Manage incidents and service requests through completion, ensuring timely resolution and excellent customer satisfaction.

+ Perform hardware deployments, workstation setups, upgrades, moves, additions, and changes.

+ Support user account administration, including account creation, password resets, access permissions, security groups, and user rights.

+ Troubleshoot hardware, software, printer, and basic networking issues.

+ Install and configure operating systems, software applications, and business productivity tools.

+ Escalate complex issues to senior technical teams when necessary.

+ Maintain accurate documentation of support activities, resolutions, and asset information.

+ Assist with equipment inventory management and asset tracking.

+ Ensure compliance with company security policies and access management procedures.

Required Qualifications

+ 1-3 years of experience in desktop support, technical support, or a related IT support role.

+ Experience providing onsite technical support in a corporate environment.

+ Strong knowledge of Windows desktops, laptops, and workstation support.

+ Experience troubleshooting hardware, software, and peripheral devices.

+ Familiarity with Active Directory and user account administration.

+ Understanding of user permissions, security groups, and access management.

+ Strong problem-solving and troubleshooting skills.

+ Excellent communication and customer service abilities.

Preferred Qualifications

+ Experience supporting printers, scanners, docking stations, and other desktop peripherals.

+ Knowledge of Microsoft Office and Microsoft 365 applications.

+

Experience with ticketing systems and service management processes.

+ Basic networking knowledge including TCP/IP, DNS, DHCP, and connectivity troubleshooting.

+ CompTIA A+ or similar technical certification.

Ideal Candidate

The ideal candidate is a customer-focused IT professional with strong hands-on desktop support experience who enjoys troubleshooting technical issues, supporting end users, and maintaining corporate workstation environments while delivering a high level of service and professionalism.

Job Type & Location

This is a Contract position based out of Des Moines, IA.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Final date to receive applications

This position is anticipated to close on Jul 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack…