Data Center Program Manager

Overview

As a Microsoft Data Center Program Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well as handle escalation to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role allows you to build a solid understanding of data center procedures, collaborate across various teams, and mentor across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. The group focuses on the personal and professional development for all employees and offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. It is built and managed by a team of subject matter experts that support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever‑changing business demands that keep Microsoft a world‑class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our employees collaborate with a growth mindset, innovate to empower others, and work toward shared goals. We build on values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

• Demonstrate conscientiousness on cost adherence to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalations, as appropriate, to meet SLA/OLAs with minimal disruption to clients and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, and manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure all expectations are clarified, understood, documented, and met.
• Suggest ways to reduce the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, and customer service). Support escalation of issues to appropriate owners.
• Embody our culture and values.

• High School qualification or equivalent AND at least 2 years of experience supporting IT equipment or related technology or delivering server and network deployment projects in large‑scale environments, OR equivalent experience.

• 2+ years’ experience in critical environment infrastructures (e.g., UPS, generator, AHU) or working in physical IT infrastructures (e.g., servers, SANs, networking, capacity, DC rack/enclosures, structured cabling).
• Technical college degree in computer science, math, telecommunications, electrical/mechanical engineering, or related field.
• Applicable certifications: ASIC/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, CDCP.

Ability to meet Microsoft, customer and/or government security screening requirements is required for this role. These requirements include, but are not limited to the following specialized security…