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Global IT Service Desk Lead - SLA-Driven Ops & Leadership
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-21
Listing for:
Belcan LLC
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Belcan is seeking an IT Service Desk Lead to manage a 24x7 global operation across locations. You will drive service delivery excellence, manage incidents, and lead a team of ~20 analysts, aligning with ITIL processes and governance. Focus on continual improvement, knowledge management, and customer satisfaction.
The role requires strong leadership, ITSM experience, and the ability to optimize workflows, reporting, and stakeholder communications in a dynamic, enterprise environment.
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