Power Systems Technical Specialist

Job Overview

Ziegler Cat has an opening for a Power Systems Technical Specialist to join their growing team. This position is responsible for resolving internal and external customers’ technical support requests specific to industrial engines and electrical power generation systems (EPG). This person will be the front line to the internal and external customers on the technical support line, and will work with the rest of the technical support team to provide prompt customer support request resolutions.

This position will also assist with various administrative duties for the technical support department.

• Answer initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work‑flow in the ticketing database.
• Resolve basic technical support requests from internal and external customers regarding Ziegler equipment.
• Research, evaluate, and solve more complicated issues through training from senior staff, and utilization of various OEM resources.
• Assist the technical support team with various administrative duties related to training and support activities.
• Work collaboratively on a team.
• Perform administrative duties related to training curriculum and technical content.
• Develop product knowledge and resources on current and emerging products.
• Assist with administrative duties related to new product introduction and integration into Ziegler’s product portfolio.
• Assist Parts personnel (ie. help locate hard‑to‑find parts when Parts Supervisors are unable to help).
• Report product problem management issues to senior technical support staff.
• Resolve daily customer support issues.
• Communicate with senior support staff on product problems.
• Communicate with senior support staff on product updates and safety issues.
• Generate reports on various technical support department metrics and monetary information.
• Generate awareness of customer frustrations that could lead to escalated resolution needs such as goodwill requests.
• Assist with warranty claims, providing information to assist them in filing claims.
• Work in a cooperative manner with team and superiors.

• High School Diploma or GED required.
• 2‑year technical or 4‑year bachelor’s degree preferred.
• 2+ years of technical, operational, and service expertise with industrial engines and electrical power generation systems (EPG).
• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word.
• Excellent communication skills – both verbal, phone and written.
• Customer service skills.
• Experience with CAT engines a plus.
• Personal attributes:
  Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork.

• Able to travel up to 10% of time.

• Standing, walking, using hands, talking, hearing.
• Working conditions may be indoor and/or outdoor. Noise level may be moderate at times.

$33.64 to $42.05

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.