Enterprise Application Administrator

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Des Moines, IA, US

4 days ago Requisition

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®," being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

The Enterprise Applications Administrator I provides support for implementing, administering, and maintaining Bankers Trust’s enterprise systems and client relationship management applications as assigned. This role collaborates with internal business units to ensure the assigned platforms effectively support business processes, maintain standards, and provides an exceptional user experience. This role is focused on learning business processes, owning day-to-day responsibilities, building knowledge and understanding with how the systems function, and developing strong supporting relationships across the organization.

Primary Assigned Application(s): nCino, Sales Force, Sandbox

• System Configuration
• Assists in gathering business requirements and translates them into application configurations.
• Assists in setup and upkeep of system configurations, settings, workflows, and other relevant setup while implementing solutions.
• Works on application upgrades, patches, releases, and maintenance activities and coordinates UAT testing.
• Suggests updates to configuration to include items such as validation rules, workflow rules, and approval processes.
• Supports the end-to-end configuration of assigned applications, building knowledge and understanding.
• System Administration
• Sets up, administers, tracks, and provides support for user profiles, security roles & settings, permissions, and access controls.
• Proactively calls attention to and helps to address system performance issues.
• Maintains objects, reports, dashboards, list views, flows, and approval processes.
• Supports integrations between nCino, Salesforce, and other enterprise systems.
• Tracks application and/or user licenses and monitor utilization.
• Continuous Process Improvement
• Works to understand operational challenges and collaborates to find system solutions.
• Learns processes and identifies opportunities to collaborate with Automation with Business Process Improvement teams to identify possible automation and workflow enhancements or reconfiguration.
• Works with the vendor or teammates to configure applications to support evolving business requirements.
• Participates in process mapping and solution design sessions.
• Training & User Adoption
• Learns to update and maintain system documentation, standard operating procedures, configuration guides, and user training materials.
• Conducts user or application training sessions for new and existing employees.
• Governance, Security & Compliance
• Follows the change management (release) process for updates to existing applications and follows documentation standards for such configurations and changes.
• Works within established organizational standards, internal controls, policies, risk, audit & compliance requirements.
• Follows systems and access security standards.
• Reporting, Analytics & Data Management
• Assists maintaining dashboards and KPI reporting delivery to management.
• Supports data imports, exports, and system integrations.
• Monitors and reports on system utilization
• Participates in enterprise implementations and upgrades for assigned vendors and applications.
• Works directly with an assigned Project Manager and assist with requirements gathering, assigned tests, testing, deployment,…