Engineer, IT Support

Requirements

• We are looking for a self-motivated engineer who can work independently and bring strong high-level technical expertise.
• We need someone with excellent communication skills, strong business sense, and a customer-first mindset.
• We value proven performance against goals, year over year.
• We expect a solid understanding of IT best practices and sound judgment when supporting client needs.
• We require the ability to communicate clearly, both verbally and in writing, with technical and non-technical stakeholders at all levels.
• We want someone who can adapt easily across different business cultures and environments.
• We are seeking strong relationship-building skills with clients and business partners.
• We would like experience with virtualization technologies such as VMware, Hyper-V, or Citrix.
• We value knowledge of Windows Server 2008, 2012, 2016, and 2019.
• We are looking for familiarity with cloud platforms such as Azure and AWS.
• We expect proficiency in Active Directory.
• We need experience providing desktop and end-user support.
• We prefer experience with Windows client operating systems such as Windows 7 and 10.
• We value PSA or RMM platform experience.
• We consider certifications such as MCSA, MCP, A+, Network+, CCNA, Security+, or VCP to be beneficial, especially if recently earned or renewed.
• We require the ability to travel up to 50% to local client sites.
• We need the ability to meet physical requirements such as standing, walking, sitting, driving, lifting up to 25 lbs, and working in varied field and office conditions.

• We maintain existing client relationships through proactive engineering support and problem-solving that helps generate revenue.
• We deliver best-in-class service to reinforce our customer-focused culture.
• We analyze, diagnose, and resolve complex technical issues both on-site and remotely.
• We provide timely fixes for system and application problems and ensure issues are carried through to completion.
• We support documentation and training efforts to improve the client experience.
• We manage, review, and oversee IT initiatives and special projects.
• We coordinate ongoing client IT initiatives.
• We design and prepare technology quotes that align with client budgets.
• We install, configure, and maintain network components, computer systems, and related equipment.
• We document daily activity in the Connect Wise ticketing system.
• We participate in the on-call rotation with the team.
• We provide desk engineering services.
• We take on additional duties as assigned.

We are FIT Solutions, an innovative national IT services firm based in Des Moines, IA, offering a hybrid work arrangement for this full-time, regular, exempt Engineer role. Our culture is performance-driven, collaborative, and fun, and we provide broad exposure to a wide range of client environments and projects. We offer an industry-leading salary based on experience along with a strong benefits package that includes health, dental, and vision coverage, flexible spending and health savings options, employer-paid life and AD&D insurance, paid holidays, paid time off, paid sick leave, a 401(k) retirement plan, professional training and development, and a flexible hybrid work environment.

We are committed to a fast-paced, results-oriented setting where team members are supported, developed, and encouraged to achieve personal, professional, and financial goals.

• health, dental, and vision coverage
• flexible spending and health savings options
• employer-paid life and AD&D insurance
• paid holidays
• paid time off
• paid sick leave
• a 401(k) retirement plan
• professional training and development
• a flexible hybrid work environment