Enterprise Application Administrator II

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Des Moines, IA, US

4 days ago Requisition

The Enterprise Applications Administrator II (EAA) is responsible for the implementation, administration, configuration, maintenance, and support of enterprise applications as assigned. The EA Administrator II understands business processes to improve and utilize system functionality and support strategic initiatives, while ensuring compliance with regulatory and organizational standards. This role collaborates with vendor management, project management, business units, and IT to ensure the platform effectively supports business processes, maintains data integrity, and provides an exceptional user experience.

This role will be responsible for building expertise and knowledge in their assigned platforms to learn, understand and support the business units' needs, own day to day responsibilities, and improve processes.

Primary Assigned Application(s): nCino, Sales Force, Sandbox

• System Configuration
  • Collaborates to plan and implement setup and configuration for assigned applications.
  • Gathers business requirements and translates them into application configurations.
  • Performs the upkeep of system configurations and application upgrades, patches, releases, and maintenance activities including coordinating testing.
  • Learns about integrations and API connectors to enhance the infrastructure when approved.
  • Identifies and relays best practices for system utilization.
  • Supports the end-to-end configuration of assigned applications, ensuring thorough knowledge and understanding.
• System Administration
• Sets up, administers, tracks, and provides support for user profiles, security roles, permissions, and access controls.
• Executes releases, upgrades, and new feature deployments.
• Monitors system health and proactively address performance issues.
• Maintains objects, reports, dashboards, list views, flows, and approval processes.
• Supports integrations between nCino, Salesforce, and other enterprise systems.
• Manages application and/or user licenses and monitor utilization.
• Manages security settings.
• Ensures data quality and system integrity.
• Recommends best practices for system utilization.
• Stays informed of product roadmaps and upcoming releases and disseminate information as appropriate.
• Continuous Process Improvement
• Partners with business units to understand operational challenges and collaborate and suggest solutions.
• Learns processes and identifies opportunities to streamline utilizing automation, reconfiguration, or workflow optimization.
• Works with Business Process Improvement teams to identify possible automation and workflow enhancements.
• Configures applications to support evolving business requirements.
• Add new products as requested.
• Participates in business process redesign initiatives.
• Participates in process mapping and solution design sessions.
• Understands best practices for maximizing platform capabilities.
• Training & User Adoption
• Collaborates with the Business Units to update and maintain system documentation, standard operating procedures, configuration guides, and user training materials.
• Helps develop training plans, materials, and documentation for application users, keeping materials up to date.
• Conducts user or application training sessions for new and existing employees.
• Supports the onboarding of new users.
• Promotes the adoption of system functionality, new features, and best practices.
• Governance, Security & Compliance
• Communicates, maintains, and executes a change management (release) process for updates to existing applications and follows documentation standards for such configurations and changes.
• Ensures applications and environments comply with organizational standards, internal controls, policies, risk, audit requirements, and industry and regulatory standards and requirements.
• Ensures governing security standards are followed for systems and access.
• Maintains documentation supporting audits and examinations. Participates in reviews and meetings as requested.
• Documents…