CMDB & IT Asset Management Administrator (ServiceDesk Plus

Position: CMDB & IT Asset Management Administrator (ServiceDesk Plus)

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Description – CMDB & IT Asset Management Administrator (Service Desk Plus)
Position Title
-CMDB & IT Asset Management Administrator – Manage Engine Service Desk Plus
Experience
-5–10 Years
Location – Des Moines, IA/Hybrid

Key Responsibilities
CMDB Management

• Administer and maintain the CMDB within Manage Engine Service Desk Plus.
• Create and manage Configuration Items (CIs) and CI relationship mapping.
• Ensure data accuracy, integrity, and completeness of CMDB records.
• Maintain logical and physical relationships between:
  • Servers
  • Network Devices
  • Applications
  • Databases
  • End User Devices
  • Cloud Resources
  • Business Services
• Perform regular CMDB audits, reconciliation, and validation activities.
• Establish CI lifecycle management standards and governance processes.

IT Asset Management

• Manage the complete lifecycle of IT assets from procurement through retirement.
• Maintain asset inventory records within Service Desk Plus.
• Track hardware, software, cloud, and virtual assets.
• Monitor asset utilization, warranty status, ownership, and compliance.
• Ensure asset disposition and retirement processes follow governance standards.
• Support software asset management and license compliance activities.

Discovery & Reconciliation

• Support discovery tool integrations and automated asset population.
• Validate discovered assets against CMDB records.
• Reconcile discrepancies between inventory sources and CMDB.
• Maintain asset normalization standards.
• Develop procedures to prevent duplicate asset creation.

ITSM Process Support

• Support Incident, Problem, Change, Release, and Request Management teams through accurate CMDB data.
• Conduct impact analysis for change requests using CI relationships.
• Assist root cause analysis utilizing service dependency mapping.
• Support Major Incident and Problem Management investigations.

Governance & Compliance

• Define CMDB and Asset Management policies, standards, and procedures.
• Establish configuration baselines and auditing mechanisms.
• Support regulatory, contractual, and internal compliance requirements.
• Participate in customer audits, governance reviews, and operational assessments.
• Produce asset inventory and CMDB compliance reports.

Reporting & Analytics

• Develop dashboards and reports for:
  • Asset Inventory
  • Asset Lifecycle
  • Warranty Compliance
  • Software Compliance
  • Asset Utilization
  • CMDB Accuracy
  • Discovery Coverage
  • Asset Refresh Requirements
  • Configuration Compliance
• Support executive and customer governance reporting requirements.

Required Technical Skills
Service Desk Plus

• Manage Engine Service Desk Plus
• CMDB Administration
• IT Asset Management Module
• Asset Discovery
• Relationship Mapping
• Service Catalog Integration
• Reporting and Dashboard Creation

ITSM & ITIL Knowledge

• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Asset Management
• Release Management
• Knowledge of ITIL best practices

Infrastructure Knowledge

• Windows Servers
• Linux Servers
• Active Directory
• Network Devices
• Cloud Infrastructure (Azure/AWS)
• Databases
• Storage & Backup
• End User Computing

Preferred Skills

• Service Desk Plus Discovery
• Endpoint Central
• SCCM
• Microsoft Intune
• Azure Asset Management
• Power BI Reporting
• SQL
• CMDB Data Modeling
• Asset Reconciliation Tools

Compensation

We are offering between $60,000 – $85,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

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