Business Systems Analyst (SCA 111262

Business Systems Analyst

The Iowa Judicial Branch, located in Des Moines, Iowa, is seeking applicants for the position of Business Systems Analyst. This role is responsible for analyzing business and IT systems for developing long-term solutions that support the operational needs of the Judicial Branch.

This position will collaborate with internal and external stakeholders to define and document project requirements, manage and prioritize the project backlog, and provide ongoing support and clarification for all requirements-related inquiries throughout the project lifecycle. This position will facilitate communication between business units, IT, and executive leadership to ensure alignment of project goals and deliverables. This position will maintain accurate, up-to-date documentation of requirements and backlog items and facilitate backlog refinement, sprint planning, and user story development to ensure alignment with business objectives.

The successful candidate will possess substantial expertise in process creation and definition, enabling them to drive improvement. The successful candidate will be able to support multiple IT initiatives using Agile, Scrum, and Kanban methodologies to enable iterative delivery and enhance transparency. The successful candidate will have excellent communication and presentation skills. This person will have strong technical computer knowledge and analytical thinking skills.

Under the direct supervision of the IT Manager, BSA will perform essential functions including the following:

• Collaborate with judges, court staff, business users, developers, and external partners to elicit, analyze and document detailed business requirements for new systems, enhancements, and vendor-provided features.
• Translate business needs into functional designs and user interface requirements. Collaborate with technical teams and vendors to design, test, and implement business solutions and system configurations that meet requirements and governance standards.
• Work closely with IT project managers, business stakeholders, developers, vendors and judicial staff to ensure alignment and clarity on requirement deliverables.
• Participate in Agile ceremonies such as daily standups, backlog refinement, sprint planning, reviews, and retrospective. Break down complex work into actionable, testable user stories and help maintain a well-prioritized product backlog that aligns with organizational goals and compliance with state and federal regulations.
• Design process flow diagrams, facilitate data-mapping initiatives, and lead discussions to ensure accurate and consistent cross-system data reconciliation.
• Analyze current processes and systems to identify inefficiencies and opportunities to optimize workflows, reduce costs, and improve data accuracy (including processes involving vendor data/systems).
• Serve as the primary point of contact for vendors, managing communication, expectations, and performance for software, data, or project implementations.
• Coordinate UAT activities with judicial staff in conjunction with product owners and provide support on testing procedures and capture feedback for improvements.
• Monitor system performance, triage and troubleshoot issues, and coordinate resolution with IT staff and vendors.
• Other duties as assigned.

Skills Required:

• Requirements gathering – ability to collect, analyze, and document business needs clearly
• Business process analysis – understanding current workflows and identifying improvement opportunities
• Critical thinking and problem-solving – evaluating issues and recommending effective solutions
• Communication skills – working with stakeholders, IT teams, vendors, and leadership
• Documentation skills – writing business requirements, functional requirements, workflows, use cases, and user stories
• Stakeholder management – facilitating discussions, asking the right questions, and building alignment
• Technical understanding – basic knowledge of systems, software applications, system integrations, data flow, and system functionality
• Testing and validation – supporting UAT, defining acceptance criteria, and ensuring solutions meet business needs
• Project support –…