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IT Service Desk L1: Fast, Friendly Support
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-22
Listing for:
Belcan LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Belcan LLC seeks a Service Desk Support technician to serve as the first point of contact for end users seeking IT support. This role emphasizes intake, initial triage, and resolution of common incidents with a high-quality customer experience.
You will log interactions in the ITSM system, follow established workflows, escalate when needed, and support onboarding tasks while maintaining SLA targets and professional communication.
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