IT Service Desk Queue Lead & SLA Champion
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-22
Listing for:
Belcan LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Belcan LLC in Des Moines, IA is seeking an IT Service Desk Queue Manager to oversee daily performance, workflow, and quality within the Service Desk Plus ITSM platform. You will triage, assign, and resolve tickets, monitor SLA adherence, and provide actionable reporting to IT leadership.
Responsibilities include managing incident, service request, and task queues, driving backlog reduction, and coordinating with Level 2–3 teams.
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