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Senior Service Management Lead: ITIL, AI & Automation
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-23
Listing for:
Accenture
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Accenture is seeking an exceptional consulting leader to serve as our Modern Service Management Lead, a senior L5 position with enterprise-wide ownership of IT Service Excellence and the operating model required to achieve it.
This role sits at the intersection of discipline and reinvention - maintaining the governance rigour of ITIL while re-engineering service management processes to unlock automation, AI-augmented operations, and agentic workflows.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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