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Global IT Service Desk Lead — Ops & Team Coaching
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-27
Listing for:
Info Way Solutions
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant -
Management
IT Project Manager
Job Description & How to Apply Below
Info Way Solutions is seeking an IT Service Desk Lead to manage a 24x7 global service desk supporting end users across locations. You will drive service delivery excellence, SLA compliance, incident management, and continuous improvement initiatives.
You will lead a team of approximately 20 analysts, coach staff, and collaborate with stakeholders to optimize processes and knowledge management. A strong ITIL background and proven leadership are required.
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