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Global IT Service Management Leader — AI-Driven Platform
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-29
Listing for:
Pearson
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead the enterprise ITSM capability within the Office of the Chief Technology Officer. You will own cross‑company governance for Incident and Change Management and end‑to‑end ownership of the Service Now platform and Atlassian toolchain.
The ideal candidate blends deep ITIL 4 expertise with a platform product mindset, strong stakeholder influence, and the ability to lead a globally distributed team to deliver measurable improvements in service
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