Global IT Service Desk Lead — Ops & Automation
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-30
Listing for:
Cognizant
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Cognizant in Des Moines, IA is seeking an IT Service Desk Lead to direct a 24x7 global service desk supporting enterprise users across locations. The role emphasizes service delivery excellence, incident management, and continuous improvement through automation.
The candidate will lead a team of 20+ analysts, manage SLAs, and report on performance to stakeholders. Experience required: 8–10 years in service desk leadership; strong ITIL, governance, and stakeholder management skills; ITSM
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