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ITSM Queue Specialist — SLA & Incident Lead
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-30
Listing for:
Cognizant
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Consultant, IT Support, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Cognizant in Des Moines, IA is seeking an IT Service Desk Queue Specialist to govern ITSM ticket queues in a large enterprise environment. You will oversee incident, service request, and task queues, ensure SLA compliance, and provide escalation support.
The role requires strong ITSM tooling skills, ITIL practices, and collaboration with multiple teams; you will generate reports and drive continuous improvement.
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