Engineering Lead - Service Desk & IT Service Mgmt Operations
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-31
Listing for:
Vylor, Inc.
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Join us to help scale innovation globally and shape what’s next in crop science.
Who are we and what do we do?
Corteva Agriscience intends to separate into two independent companies on or about October 1, 2026. It is Corteva’s current intention, that this position will align with the Seed Company, Vylor, at the time of the intended separation.
The Vylor innovation engine will be anchored in the agriculture industry’s most elite germplasm and transformative biotech. The company will leverage its next generation scientific expertise in disciplines like gene editing and molecular breeding to further strengthen its core business while exploring opportunities to expand to new row crops – and potentially beyond. Vylor will scale these innovations using its leading routes-to-market and by significantly expanding its licensing business.
The Engineering Lead – Service Desk & ITSM Operations is responsible for setting and executing the vision for IT solutions across a portfolio of products, platforms, and services. This role leads Service Desk operations and the transformation, execution, and continuous improvement of core ITIL/ITSM processes in alignment with service management best practices, 24X7 availability, business continuity, information security, cost effectiveness, and a high-quality end-user experience.
The role leads employees and managed service providers responsible for designing, implementing, and managing Service Desk capabilities, ITSM processes, and enabling platforms such as Service Now. This leader ensures reliable, secure, and effective service delivery and reports to the Global IT Operations and Service Management Leader.
The ideal candidate has a proven track record of leading Service Desk operations and operationalizing ITIL/ITSM practices in a large global or multi-regional organization. The candidate is comfortable working in a fast-paced, collaborative, and highly matrixed environment while managing ambiguity, building operational maturity, improving delivery performance, and developing talent.
How does an Engineering Lead work?
Through Strategic Partnerships:
Builds and maintains strong, credible relationships across Corteva IT, strategic partners, and vendors.
Harmonizes Business Needs and IT Strategies:
Keeps a secure, differentiated employee and customer experience at the forefront while ensuring business capabilities align with supporting technology products and services.
Enables a High-Quality IT Product Portfolio:
Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools.
Monitors IT Products, Platforms, Services, and Service Desk Performance:
Regularly reviews metrics and health dashboards to assess availability, productivity, SLA performance, user experience, and service quality; proactively identifies services and service levels to manage business-partner expectations.
What are the Engineering Lead’s Skills and Behaviors?
Technology IQ:
Grow in knowledge and understanding of leading and emerging technologies related to their associated technology product families. Participate in industry peer groups to understand industry trends.
Business IQ:
Builds understanding of business partners and their role within Corteva; shares insights through metrics, charts, and status reports to increase visibility and connect work to organizational outcomes.
Stays Curious:
Maintains a deep understanding of Corteva’s strategic and operational challenges and identifies how emerging technologies can address current and future business needs.
Supports Common Ways of Working:
Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.
Service Desk & ITSM Engineering Lead’s Primary Responsibilities…
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