Senior Systems Operations Engineer

Senior Systems Operations Engineer

At Compucom Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Senior Systems Operations Engineer to join their team in a hybrid role in Des Moines, IA. The ideal candidate must possess hands on Windows 11 and Intune skills to support and troubleshoot issues and engineer solutions.

Duties and Responsibilities:

Support project for 4,100 Branches, 65,000 desktops / tablets, 200,000 various peripherals

Tier 3 production support tickets

Answering vendor pages from techs installing or doing break/fix work

Light AD Administration / Fulfilling QA Tester Requests

Issue trending, root cause resolution

Conducting unit-level testing on new hardware and software updates

Author simple to intermediate-level fix scripts

Provide support to vendor technicians

Analyzing workstation logs and working with the development team on issues

Implement complex / advanced automated solutions

Skills and

Qualifications:

Minimum 5 to 7+ years of experience in a Tier 2 / Tier 3 production support role remotely troubleshooting Windows 10 / 11 based devices (workstations, laptops, tablets) and/or printers/peripherals in a large networked environment

3+ years of experience with MS Configuration Manager

2+ years of experience with MS Intune

Minimum 2+ years of basic Active Directory administration

Working knowledge of remote desktop support/administration tools such as: RDP, SCCM, remote registry editor, Sysinternals tools such as psexec / pskill / psloggedon / procmon / process explorer)

2+ years of desktop administration, engineering, scripting (Power Shell, Batch Files, etc.)

Wage Range:
The rate for this position is between $34.28 - $45.70 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity:
Compucom Staffing ™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit  Work Authorization:
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.