Associate Claims Specialist, Multiline; Claims Service Center

Position: Associate Claims Specialist, Multiline (Claims Service Center)
We are primarily hiring in
** Des Moines, IA
** for this role. New hires will be required to work in office for the first 12 months of the role.  
* Candidates outside Des Moines may also be considered if they have previous Nationwide experience in comparable roles, including prior experience in our call centers.
** After 12 months in the role, hybrid work schedules may be considered based on performance and business requirements.
** Strong customer service, empathy, and multitasking skills
* Call center experience (highly preferred)
* Insurance or claims experience (preferred)
* Delivers a positive customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing the delivery of outstanding claims service.
* Authorizes and/or approves all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.
* Determines the best course of action for the handling of each individual claim, with moderate direction and oversight. These options include the use of the Property Repair Network
* Completes Notice of Loss and may determine certain policy coverages where necessary. Consults on inquiry calls from policyholders, claimants, agents and others. Responds effectively and appropriately to sensitive events and/or situations as needed.
* Establishes and authorizes additional living expenses for complex claims.
* Determines proper policy coverage on claims and supplements using Best Claims Services Practices.
* Receives first notice of loss for claims and coordinates emergency services and temporary accommodations for member, informing them of all relevant field assignments.

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can
* feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know –
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