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Senior Service Advisor, Manufacturing: Escalations
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-02-16
Listing for:
Vendnet Holdings LLC in
Full Time
position Listed on 2026-02-16
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Overview
Service Advisor, Tier 2 (Manufacturing)
Responsibilities- Resolve escalated customer issues from Tier 1 support, particularly those involving machine configuration, functionality, and software integrations.
- Collaborate with the team, review manuals, and work with quality personnel to identify root causes and achieve one-call resolution.
- Document resolutions and close incidents when appropriate.
- Provide feedback to improve frontline processes and enhance customer experience.
Position Requirements
10+ Years
work experience
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