Software Support-sales

Brief Description

In this position you will work in a team and communicate with customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.

• Ability to work with multiple groups within sales, service, and engineering.
• Train customers on new software, and provide ongoing support.
• Setup customer accounts through data provided by the customer.
• Check customer provided cards and match them with readers.
• Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan.
• Document issues and suggest improvements on features and processes.
• Collaborate with the engineering and product management teams to help reproduce and resolve issues.

• Ability to work in a fast paced call center environment.
• Strong computer skills including office products such as Excel and Word.
• Exceptional verbal and written communication skills.
• Excellent troubleshooting skills.
• Good work ethic.
• Team player.
• Passion for product quality and a positive user experience.
• Ability to learn quickly and manage priorities in a fast-paced development environment.

• Ability to sit for an extended period.
• Lift up to 25 pounds infrequently.

• High school degree or GED.

• Competitive and affordable benefits (Medical, Dental, Vision).
• 401k.