Sales & Operations Coordinator

We believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We areSwapLoader.

Swap Loader is committed to offering the finest Hook-lift Hoist System in the industry, resulting in maximum return on investment for the customer. We do this by engineering, designing, manufacturing, supplying, and servicing hook lift products for the vocational truck industry. Our Core Values represent the way we expect to do business with our customers and interact with those people around us in the business community.

At Swap Loader, our core values are at the very heart of who we are and what we believe. Quality. Partnership. Ownership. Being Relentless. These 4 Core Values describe very high standards of professional behavior that all Swap Loader employees must seek to achieve.

Under limited supervision, the Sales & Operations Coordinator is responsible for executing and coordinating the quote-to-order process to ensure accuracy, completeness, and timely fulfillment of customer orders. This role serves as a critical link between Sales, Engineering, Manufacturing, and customers, requiring strong attention to detail, sound judgment, and the ability to manage complex, multi-step processes across multiple systems.

In addition to transactional execution, this role is expected to identify process gaps, support workflow improvements, and contribute to standardized procedures, performance metrics, and system capabilities. The position requires a proactive, solution-oriented mindset and a willingness to challenge inefficiencies to improve overall operational performance

• Accurately process and validate orders, ensuring completeness, consistency, and resolution of missing or conflicting information prior to processing.
• Coordinate with Sales, Engineering, and Manufacturing teams to clarify requirements, resolve discrepancies, and ensure alignment before order release.
• Exercise sound judgment in identifying risks or issues that may impact order accuracy, lead times, or customer satisfaction, and take appropriate action to resolve or elevate.
• Communicate proactively with internal and external stakeholders regarding order status and issues.

• Manage customer and internal inquiries with timely, accurate, and professional responses.
• Support Regional Sales Managers and internal teams with order coordination, status updates, and issue resolution.
• Maintain and update reports related to sales activity, order status, and production tracking.

• Identify inefficiencies and proactively recommend and support improvements under leadership direction, including constructively challenging processes when needed.
• Support the development and standardization of procedures, documentation, and work instructions.
• Assist in the development and tracking of key performance indicators (KPIs), including accuracy, cycle time, rework, and responsiveness.
• Improve data quality and usability across systems, including Excel and CRM/ERP platforms.
• Support the transition from manual processes to CRM/ERP systems through data integrity and system improvement.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.

• Maintains high levels of accuracy and data integrity across systems.
• Demonstrates ownership of responsibilities by identifying and contributing to process improvements.
• Communicates clearly and proactively with internal teams and customers.
• Effectively prioritizes and manages workload in a dynamic, multi-system environment.
• Develops a working understanding of products, systems, and cross-functional dependencies within the first 90 days.

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