Customer Operation Coordinator, AgVenture

Ag Venture
- Customer Operation Coordinator

Join Vylor-Powering the Future of Agriculture? At Vylor, we’re advancing agriculture through breakthrough science- combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer®, Brevant®, and Hoegemeyer®, delivering performance farmers rely on.? Join us to help scale innovation globally and shape what’s next in crop science.

• Provide high-level customer service on product supply support utilizing a “coaching culture” to an assigned area at Sales Provider level on deadlines, supply information, and product reductions.
• Be the main contact on all supply related topics to the ISC in the assigned area.
• Proactively communicate on supply chain topics and successfully integrate changes with field sales.
• Evaluate each POS contact through effective questioning and problem resolution skills to effectively and efficiently resolve issues presented.
• Promote Business Unit direction, best practices and or initiatives surrounding all aspects of Demand Plan, Supply, Invoice Integrity, Product Placement, Shipping and Returns.
• Actively support teammates to ensure a high-level performance across the entire AgVenture team when requested.
• Manage product allocations.
• Guide product moves, cuts/substitutions, and winter production product allocations with the direction of the team.
• Manage product moves at the Point-of-Sale Level, cuts/substitutions, and winter production allocations with the guidance of team.
• Proactively suggest and manage product substitution.
• Manage/facilitate product swaps within and between Independent Seed Companies.
• Drive “sell the plan” strategy.
• Drive utilization of new and winter products (monitoring and communicating reports) Order Management Utilize the appropriate systems and reports to assist ISC in locating needed products.
• Manage in-season orders (e.g. adding products, in field transfers vs plant deliveries).
• Manage sales orders for all product lines - analyzing orders to maximize sales.
• Promote accurate invoices, transfer documentation and data transmissions to keep systems updated.

• Be the support contact for product distribution (e.g. shipping targets, collaboration with shipping coordinators).
• Manage special sales orders request according to business rules (e.g. probulk, multiple warehouses, direct ships).
• Assist in demand planning.
• Support summer package & treatment activity.
• Review and check ISC demand plans.
• Demonstrate implications of ISC demand plans on their product supply.
• Support system questions.

• Understand the Seed Ware system and assist in supporting questions from the field.
• Work with all internal systems including SAP, Managed Supply, SharePoint, Excel, and Pivot tables.
• Continue to develop professionally by remaining current with new technologies.

• Education
  - Bachelor’s degree in Business or Agriculture is preferred
• Experience – 2-3 years related experience in sales, customer service and/or agriculture experience which includes leadership skills.
• Demonstrated knowledge of agriculture. Ability to learn basic product knowledge as it relates to the support of sales and customers
• PC experience with basic skills in multiple software applications:
  Excel, Word, PowerPoint, and SAP. Power BI experience would be a plus.
• Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
• Strong communication skills (including telephone, e-mail and presentation skills) and ability to communicate accurate information timely
• Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment.
• Outstanding customer service skills
• Demonstrated ability to recognize process improvement opportunities as well as effectively communicate and implement change

• Customer Orientation:
  Builds rapport and cooperative relationships with customers. Consider how actions or plans will affect customers and respond quickly…