Cash Operations Technician

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* subject to terms & conditions*

Responsible for the cash operations of an ATM and Air Vac machines along with first line maintenance responsibilities.
* Please note the hours for this position: 4-10

Hour Shifts (Monday, Tuesday, Thursday, and Friday)*

• Provide cash and courier services to ATM and Air Vac customers as required
• Perform courier functions such as cash replenishment, atm and smart safe pulls, coin delivery, and deposits
• Perform basic First Line Maintenance functions as needed such as clearing jams, rebooting machine, replenish receipt paper, running diagnostics, software updates, and escalation of issues to tech support for further follow up
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride along training, as needed.
• Must follow all security procedures and policies.

• Maintain a professional image, both person and vehical.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job-related duties as assigned.
• Flexible work schedule that could include 4 or 5 day work week
• Work independently with minimal supervision.

• High School Degree / GED
• Valid driver's license, clean driving record, and ability to be insured through Company's risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical demands are categorized as: N (Not Applicable) – activity not applicable to this position; O (Occasionally) – up to 33% of the time; F (Frequently) – 33% to 66% of the time; C (Constantly) – more than 66% of the time.

Key movements:
Stand – up to 50 lbs. (F);
Walk – 51–100 lbs (F);
Sit – 101–150 lbs (C);
Manually Manipulate – Over 150 lbs (C);
Reach Outward – F;
Reach Above Shoulder – O;
Climb – O;
Crawl – O;
Squat or Kneel – O;
Bend – O.

Team Members will encounter the following items while performing their job duties:
Dispenser (part) – 34 lbs;
Coin Bag – 40 lbs;
Compressor – 40 lbs;
High Security Base – 60 lbs;
Coin Box – 60 lbs;
Concrete Bag – 80 lbs;
Dolly – 86 lbs;
Top Compartment – 140 lbs;
Vacuum Attachment – 310 lbs (with lifting equipment); ATM Machines – 280–875 lbs (with lifting equipment).

* Note:

ATMs weighing over 875 lbs. require two Field Service Technicians.*

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. This job also involves operation at customer locations (estimated 50% of shift). Team Member will receive direction via phone or email. This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.

This is a full-time position.

Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's…