Field Operations Technician

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description:

SUMMARY: The Field Operations Technician is a field-based role that will install, maintain, repair, service, and transport Electronic Gaming Machines (EGMs), Redemption Terminals (RTs), ATMs, Marketing devices, amusement devices such as jukeboxes, pool tables, and darts, and related equipment throughout an assigned Iowa service territory, while providing inventory management and operational support. Reporting to the Director, Field Services, you will serve as the primary field representative for assigned customer locations, traveling daily to perform equipment installations, preventative maintenance, technical repairs, route operations, cash and cassette exchanges, ATM replenishment, documentation, inventory management, and customer support while ensuring compliance with company policies and all applicable gaming regulations.

You will promote exceptional customer service by minimizing equipment downtime, maintaining operational readiness, and supporting the success of local business partners.

DUTIES AND RESPONSIBILITIESEquipment Installation Install and relocate equipment:
Install, remove, and relocate Electronic Gaming Machines, Redemption Terminals, ATMs, Marketing devices, amusement devices, and related equipment at customer locations

Prepare equipment for operation:
Configure and prepare equipment according to regulatory requirements, and perform startup testing, quality assurance inspections, and safety verification

Deliver equipment and supplies:
Transport equipment and supplies between company facilities and customer locations

Service & Repair Respond to service calls:
Respond to scheduled and emergency service calls, diagnosing mechanical, electrical, software, and communication issues

Repair equipment:
Repair or replace defective components, interpreting wiring diagrams and using electrical testing equipment including multimeters and cable testers

Maintain software and connectivity:
Install software updates, perform game conversions as directed, and configure and troubleshoot network connections for equipment at customer locations

Perform preventative maintenance:
Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standards

Support customers on game functions:
Explain game functions to customers when necessary

Meet service performance standards:
Achieve department targets for response time, first-time fix rate, and service efficiency

Route Operations Manage gift cards:
Deliver, exchange, and reconcile Gift Cards Replenish cash equipment:
Replenish redemption terminal cassettes and ATMsHandle collections:
Collect cash cans, reconcile receipts and deposits, and complete required chain-of-custody documentation

Secure company assets:
Follow all company security procedures for transporting company…