Banking Center Manager

Banking Center Manager

Regular Full-Time Officer IA - Jordan Creek, Des Moines, IA, US

Established in 1964 in Omaha, Nebraska, our family‑owned financial institution’s vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family‑owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets:
Iowa, Nebraska and Texas.

As a community bank, we value long‑term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it’s what makes us a stronger unit. It is one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.

Monday – Friday from 8:30am – 4:30pm

This position is responsible for a single branch and is accountable for progressively developing and implementing strategies in the following areas: personal development, customer service, deposit and loan portfolio growth, fee income contribution, compliance, security, operations and audit, expense control, and maintenance. Required to evaluate individual staff member’s performance and contribution, provide performance coaching and be a resource to assist staff.

This position is also responsible for ensuring an efficient, effective and customer‑centric experience allowing SNB to retain, grow and attract customer relationships with an emphasis on Business and Private Banking, Investment and Trust Services.

• Manages branch team as a working manager.
• Leads talent within department including but not limited to sourcing, hiring, training and developing employees.
• Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.
• Authors and conducts thoughtful Performance Reviews.
• Administers proactive coaching and counseling as an engaged leader, conducting corrective action when appropriate.
• Utilizes observation, communication, and accountability to enhance team and individual performance.
• Coaches in the moment, while working alongside the team, not letting time pass between coachable action and coaching conversation.
• Facilitates the rollout, training, and integration of new products/services, while actively encouraging their adoption.
• Represents the SNB image while participating in volunteer and community efforts.
• Conducts regular team meetings to share pertinent information, encourage open dialogue, and promote a positive work culture.
• Ensures appropriate scheduling and staffing to fit branch needs.
• Ensures the team’s completion and attendance of required training by assigned due date.

• Oversees operational accountability to ensure soundness of branch operations, as evidenced by successful branch audit results.
• Actively participates in all meetings and assists with projects/assignments.
• Ensures required branch reports are submitted within the timelines.
• Ensures Branch compliance testing is completed and on time.
• Manages branch cash assets and other branch teller‑related tracking.
• Monitors branch security and property, while maintaining and monitoring all branch internal controls.
• Resolves escalated customer concerns with a high level of service.
• Surveys branch facilities and surrounding grounds to ensure the location is clean, organized and without damage.
• Analyzes specific branch needs and submits recommendations for appropriate branch requests.
• Appropriately delegates responsibilities as a way to empower and develop team.
• Understands and participates in continued learning around banking regulations.
• Processes a variety of customer transactions (e.g., deposits, withdrawals, transfers, wires, and account servicing) while identifying sales opportunities and using solution‑based techniques to deepen customer relationships.
• Handles overdraft decisions as directed by Relationship Managers.
• Proactively manages collection…