Senior Manager, Implementation & Client Success

Senior Manager, Implementation & Client Solutions

Full-time

Claimable is an AI-first company helping patients overcome insurance denials for the treatments they need. We automate the research, writing, and submission of appeal letters, and we partner with pharmaceutical manufacturers and their access partners to bring this service to patients. We've supported thousands of appeals and we're scaling our reach.

We're hiring a dedicated owner for life sciences implementation and client solution design — leading the onboarding and implementation of every new pharma client program, and serving as an ongoing solutions advisor once that program is live. You ll be the project-management engine behind each launch, and the person both clients and internal teams turn to for guidance on workflow design, configuration, and best practices.

The best person in this seat runs a disciplined project with real project-management fluency across tools, timelines, and structured tracking, but also knows when to dial that structure up or down so it feels like support, not overhead. You re equally comfortable in a technical conversation about hub integrations or console configuration and in a business conversation about program goals and patient impact, translating fluently between the two so neither side loses the thread.

This role partners closely with our Commercial leadership, who owns the overall business relationship and program model — you own ensuring the program launches on time, with clarity and ease, and is designed for optimal patient impact. This is a senior individual-contributor role, not a people-management role, but we re looking for someone who has led complex implementations in pharma or healthcare technology before.

• Lead end-to-end onboarding for each new pharma client — project plan, timeline, stakeholders, success criteria — and the trackers, cadences, and status reporting that keep it visible and on schedule
• Coordinate the cross-functional work to stand up a client s program — condition setup, referral and appeal workflows, hub/specialty-pharmacy integration, and console-application training for support staff
• Drive implementation milestones across internal teams (product, engineering, clinical) and the client s stakeholders — serving as the day-to-day point of contact who keeps everyone aligned
• Develop program onboarding materials, training, and documentation; train client hub/pharmacy users on the console application. Build and embed repeatable implementation templates and playbooks — turning lessons from each launch into standard infrastructure — and define what “live and successful” looks like for each program

• Understand each client s program goals and patient-access problems, and serve as the connective layer between technical teams and business/clinical stakeholders — translating client needs into the right platform configuration and technical constraints into business terms
• Advise clients on workflow design and configuration best practices, both during onboarding and as programs mature
• Act as the internal voice of implementation and workflow learnings — channel feedback to product, engineering, and clinical teams
• Continue to support live programs with recommendations for workflow optimization as client needs evolve and learnings grow from new launches

• 5+ years in implementation, product management, solutions consulting, or program/project management — within pharma, specialty pharmacy, patient access/hub services, or healthcare technology serving pharma
• Deep project management fluency in both waterfall and agile methodologies — comfortable running structured project plans, timelines, and status tracking using standard PM tools (e.g., roadmap/Gantt tools, RAID logs, milestone tracking), and able to stand up that rigor from scratch
• Sound judgment for calibrating process to the client and the moment — knowing when a client needs a tight, structured cadence and when the same client needs a lighter touch, so…