Education Program Consultant (Complaints and Dispute Resolution Job Des Moines area,Iowa USA,Management

Position: Education Program Consultant (Complaints and Dispute Resolution)

Iowa Department of Education’s mission is creating excellence in education through leadership and service. To accomplish our mission, we need talented, passionate people working together to make this a reality.

We are looking to find a highly qualified leader to serve as the Department’s Education Program Consultant to Coordinate Dispute Resolution processes. This individual will provide key leadership and oversight for the Department and be situated in the Bureau of Student and Family Special Education Services.

Your Responsibilities:

Investigate state complaints filed with the Iowa Department of Education alleging violations of the requirements of IDEA or Iowa Administrative Code chapter 41. This entails fact-finding and evidence gathering pertaining to complaint information and allegations; including conducting on-site visits/interviews with parents and school districts as determined necessary by the investigator. Communicate with attorneys as necessary per the complaint. Participate in Department general supervision activities, including focused monitoring, call cadre and state complaints.
Research the state complaint in comparison to IDEA or Iowa Administrative Code chapter 41 to determine statues/regulations of possible non-compliance.
Prepare thorough, accurate, and timely written decisions on complaint allegations that detail the allegations, findings of fact, legal conclusions and recommended corrective action to the special education attorney.
Participate in training, including quarterly team meetings, as provided by the special education attorney and dispute resolution coordinator.
Work closely with the special education attorney and dispute resolution coordinator in the developing, reviewing, and revising of both internal and external policies and procedures related to state complaints to ensure maximum efficiency, compliance with state and federal laws, and to provide clarity and guidance to the parents and school personnel.
Assist in the development and maintenance of a new complaint database. This includes responding to questions from parents, attorneys, and school personnel regarding the use of the database and working closely with the legal administrative assistant and dispute resolution coordinator to ensure all complaint matters are accurately updated and reflected in the database system.

If you wish to review a copy of the Position Description Questionnaire, please contact idoe.hr.

DESIRABLE

QUALIFICATIONS:

Experience with the education of learners with disabilities.
Experience in education policy analysis.
Experience with monitoring the implementation of the Individuals with Disabilities Act (IDEA)
Experience with the delivery of special education in Iowa.

Hours:

8:00 a.m. – 4:30 p.m., Monday – Friday; some nights and weekends, occasional in-state and out-of-state travel

A successful candidate will bring or have the ability and desire to learn:

Passion for pursuing common goals in pursuit of public service
Strong technical skills
Strategic and analytical mindset
Ability to work in complex situations and meet deadlines while leading teams as a non-traditional leader (no supervisory authority)
Experience providing technical assistance and professional learning to educators
Ability to interpret and break down highly technical or regulatory language, and present information in an understandable manner
Ability to manage self in relation to prioritization and time management
Conflict resolution and interpersonal skills
Desire to work with diverse teams and stakeholders

WHAT’S IN IT FOR YOU?

Opportunities to make a widespread difference in the lives of children, their families, and Iowa communities
Collaborative, positive work environment
Talented and passionate work colleagues that will help you learn and grow
Opportunities to collaborate with experts from around the country
Employee discounts from a variety of vendors
Competitive salary and benefits package:

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