Rehabilitation Assistant - Des Moines

Make an Impact. Empower Careers. Strengthen Communities.

Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at the IowaWORKS office in Des Moines, Iowa
. This role is more than a job- it is an opportunity to partner with individuals with disabilities as they build meaningful, sustainable employment and greater independence.

• Location:
  
  200 Army Post Rd., Des Moines, IA
• Schedule:
  
  Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Hybrid telework and alternate work schedule opportunities after 6-months of employment and training have been completed.

New State of Iowa employees will be expected to start at base salary of $18.32 hourly, $1,465.60 bi-weekly, $38,105.60 annually.

Empower individuals to achieve meaningful employment and greater independence through personalized vocational rehabilitation services. By guiding job candidates from initial referral through job placement and retention, this role supports skill development, builds confidence, and fosters strong partnerships with employers and community stakeholders.

• Welcome and guide new job seekers by sharing helpful information about our programs and services
• Support applicants step-by-step with completing referrals and applications—no prior experience needed
• Schedule and coordinate intake appointments to help candidates get started smoothly
• Lead friendly, easy-to-follow orientations for new participants
• Help job seekers build confidence by facilitating Job Seeking Skills Training (JSST)
• Run interactive Job Club sessions that make learning fun and practical
• Conduct mock interviews to prepare candidates for real-world job opportunities
• Work one-on-one and in small groups to provide personalized support and encouragement

• Conduct intake interviews and complete required documentation
• Explain program services, rights, responsibilities, and expectations
• Build supportive relationships and coach workplace behaviors
• Provide individualized guidance, reinforce appropriate behaviors, and redirect disruptions
• Maintain ongoing contact to monitor progress and support employment goals

• Deliver job search training and assist with securing employment
• Communicate with employers regarding hiring needs, concerns, and workplace issues
• Accompany candidates to interviews and provide limited on-the-job coaching
• Observe performance, identify skill gaps, and support job retention
• Collaborate with counseling staff and employers on progress reviews and job maintenance

• Maintain accurate case records (open, transfer, close files)
• Process documentation (releases, verifications, correspondence, case notes)
• Track services using case management systems
• Ensure accuracy, professionalism, and adherence to regulatory deadlines

• Serve as first point of contact: greet visitors, answer calls, and direct inquiries
• Manage scheduling, cancellations, and updates to records
• Communicate changes and respond to inquiries promptly
• Participate in team meetings and provide backup support to maintain office operations

• Strong interpersonal & communication skills
• Passion for helping others succeed
• Organizational & time management skills
• Problem-solving & conflict resolution skills
• Attention to detail & accuracy
• Customer service mindset
• Adaptability & initiative

• Communicate with clients to gather information, manage cases, and build rapport.
• Explain services, program guidelines, and next steps clearly.
• Review information for accuracy, determine eligibility, and request additional documentation as needed.
• Prepare and maintain case records, reports, and correspondence using computer systems.
• Enter, track, and manage data using Microsoft Office and internal databases.
• Provide clerical and case management support to staff.
• Organize and maintain digital files and tracking systems.
• Support daily office…