Public Service Manager

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics, is seeking a Public Service Manager 1 to manage the Issuance and Registration section. This position supports the Bureau Chief of the Bureau of Health Statistics. This is a full-time opportunity, Monday-Friday, 8:00 AM to 4:30 PM. This position is located in Des Moines, IA.

Directly manages and reviews/evaluates and approves the work of subordinate team members. Responsible for all duties common to supervision such as: writing and conducting performance evaluations and providing constructive feedback based on observations and facts noted; making hiring decisions; providing on-boarding training to new employees; ensuring employees receive on-going training and development; approving leave requests, time sheets and expenses; investigating employee misconduct and making discipline decisions;

approving work schedules; assigning work responsibilities to staff; making final determination of work priorities; measuring progress for deliverables; and recommending process changes when appropriate.

Provides oversight to the Issuance and Registration section within the Bureau of Health Statistics by providing program management, supervision, leadership, and coaching for the team members assigned to each program. The Issuance and Registration section provides administration of the registration and issuance of vital records that occur in Iowa.

• Set and determine priorities and continual improvement for section function areas
• Oversee contractual agreements within the section
• Coordinate with the Legal Actions and Data Management PSM 1 to support the management of the state vital records database and technology to ensure confidential data is secure and provides for efficient, continuous operations.
• Work with the Attorney General’s Office, HHS legal representation, attorneys, and others necessary to ensure compliance with Iowa law.
• Serve as the Security Coordinator for the Issuance and Registration section. The security coordinator is the person responsible for establishing and implementing security and fraud prevention standards regarding vital events
• Assist in the development of policy issuance and registration of vital records functions of the section
• Direct the work of the program coordinators responsible for county recorder oversight, birth registration, and death registration.
• Interpret and implement bills signed into law that impact record entitlement, issuance, and registration of vital records
• Works closely with the Bureau Chief of Health Statistics in developing, implementing, and evaluating ongoing bureau policies, functions, and activities related to the Issuance and Registration section.

• Professionalism
• Supervision
• Confidentiality
• Ability to multi-task in a fast-paced environment with multiple interruptions
• Ability to be proactive
• Ability to organize, prioritize, track, and follow-up
• Ability to produce clear, well-structured formal documents that consistently adhere to correct grammar, spelling, and punctuation.
• Ability to effectively implement outcome-focused planning
• Attention to detail
• Problem solving
• Excellent verbal and written communication skills
• Ability to effectively collaborate with internal and external customers
• Develop and deliver training

• Experience in supervising employees
• Demonstrated success in budgeting and fiscal experience
• Strong communication skills for translating technical concepts into actionable programmatic terms for leadership and program staff
• Experience with writing legislative assessments, responding to open records requests, working with attorneys, experience in fraud and/or security planning

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our…