Director, Operations; Middle Market

Staff Operations Director

This Staff Operations Director will support the Middle Market Custom Solutions and Middle Market Sales and Distribution business units. The role will partner with business leaders and cross-functional teams to advance strategic priorities, improve processes, and support effective execution across the organization. Success in this role requires the ability to manage multiple projects, translate business needs into actionable plans, and communicate insights and recommendations to senior leadership.

• Establishes and maintains processes to ensure alignment of business initiatives and business results.
• Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results.
• Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments.
• Provides executive level reporting and analysis.
• Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc.
• Adheres to operational standards and methods, analyzes problem situations and acquires data.
• Serves as key member of business unit leadership team.
• Serves as primary liaison to other operations/business units for affected operations and/or products.
• Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
• Serves as a leadership development role based on office needs and individual career path development plans.
• May perform other responsibilities as assigned.

Reports to the business unit executive/officer; leads a team of professionals and/or vendors.

Education
:
Undergraduate studies in business, accounting and finance preferred.

Experience
:
Typically, ten or more years of demonstrated experience in business management with emphasis on financial analysis, project management and leadership. At least five years of management experience required.

Knowledge, Abilities and Skills
:
In-depth knowledge of business unit products services organizational structure and critical initiatives. Working knowledge of insurance or financial services operations including technology, financial analysis, and quality/training initiatives preferred. Demonstrated decision-making skills, including the ability to recognize, analyze and improve operational and financial performance. Strong verbal and written communications skills for internal/external contacts, negotiations and presentations. Other criteria, including leadership skills, competencies and experiences may take precedence.

Regularly and consistently demonstrates Nationwide Values.

Overtime Eligibility:
Not Eligible (Exempt)

Working Conditions:

Normal office environments. Occasional travel.

ADA:
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement:
Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations.

For NY residents please review the following state law…