Hospital Manager - Des Moines Veterinary Hospital

Hospital Manager - Des Moines Veterinary Hospital

Des Moines Veterinary Hospital in Des Moines, WA, seeks a Hospital Manager to oversee daily operations, driving revenue and managing costs while fostering a culture of high‑quality patient care and excellent customer service. The role involves managing staff, budgets, compliance, and strategic initiatives.

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires, trains, and manages office and technical clinic support staff, handling new hire paperwork.
• Orientates and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, delivers constructive feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff and coordinates the DVM.
• Monitors Workforce Management for missed punches and manages overtime hours daily.
• Administers the daily operations.
• Works with the Pet Vet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees facility maintenance.
• Submits contract veterinarian invoices, local vendor invoices, ensures invoice accuracy, and obtains W‑9s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with Pet Vet leadership weekly to achieve goals.
• Ensures daily financial information is accurate and manages all local accounting functions.
• Oversees inventory management and ensures proper documentation and systems are in place.
• May establish and oversee billing practices and maintain billing accuracy and charge capturing.
• May negotiate contracts or insurance provider agreements.
• Maintains compliance with licensure requirements and displays licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

• Bachelor’s degree in business, health science, or related field strongly preferred.
• Minimum five years of direct office management experience, including at least two years of supervisory experience.
• Equivalent combination of education, certification, training, and experience may be considered.
• Strong customer‑service skills; courteous, prompt, and efficient.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and organization‑specific software.
• Ability to establish and maintain productive cooperative relationships.
• Excellent time‑management and organizational skills.
• Excellent oral and written communication skills.
• Flexible scheduling, including weekends and holidays.
• Experience working in environments with sick animals, hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Ability to work standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling as required.
• Capability to perform moderate physical tasks, such as lifting or carrying animals up to 50 pounds.
• Other duties as assigned by management.

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred.
• Strong analytical skills for financial analysis.
• Strategic planning abilities for financial forecasting, marketing, and growth.
• Leadership skills to manage staff toward common goals.
• Decision‑making skills to solve problems and decide on essential matters.
• Effective communication skills, both oral and written.
• Resourcefulness and adaptability to initiate and manage change.
• Unde…